Customer Service Representative Job at Tranzit Location Services Limited

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Job Title: Customer Service Representative

Location: Lagos, Nigeria

Employer: Tranzit Location Services Limited

Job Description:

•   Tranzit is a free web/mobile enabled transportation and delivery service that enables you to locate interesting, or required places and events based on your location.

•   Tranzit puts people a few taps away from a licensed, vetted transportation and delivery pickup service. For drivers, Tranzit provides access to more passengers so they can make more money.

Responsibilities:

•   In this role you will work be working within a team of customer service reps. specifically assisting with bookings and enquiries in relation to the services of Tranzit.

•   You are the first point of contact for customers (users) who would like to know the progress of their bookings, log complaints, request receipts, and make bookings or enquiries.

•   You are going to assist customers with a wide range of queries and identifying the best course of action for dealing with a customer's call.

•   Also provide excellent, personalised service to customers through excellent communication and product knowledge.

•   Maintain all Key Performance Indicators (KPI's) of Tranzit.

•   You must be able to collate and analyse data, organisation of accounts and interpret data.

•   Communicate with and track drivers on jobs.

•   Escalate and route customer issues to the relevant process operators/ IT personnel.

•   Help customers with issues arising from use of the Tranzit web and mobile apps.

•   Adhere to assigned shift slots ensuring availability throughout the shift period.

•   Maintain communication with customers waiting for Taxis/ Ensure Taxi ride is successful.

•   Log in lost and found items forwarded in the appropriate database.

•   Ensure all lost and found items are properly stored for retrieval for enquiring customers

•   Advise vehicle operators on traffic conditions, hazards or delays and recommends alternate routes.

•   Perform any other duties that may be assigned by the Operations/Business Manager.

Requirements:

•   OND or its equivalent in any discipline.

•   A minimum of two (2) years working experience related to the role.

•   Must be PC literate and have extensive knowledge of Microsoft Office tools.

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