Author Topic: Retail Advisor - Kano Job at Etisalat Nigeria  (Read 184 times)


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Retail Advisor - Kano Job at Etisalat Nigeria
« on: May 03, 2014, 03:31 AM »
Job Title: Retail Advisor, Experience Centre

Location: Kano, Nigeria

Employer: Etisalat Nigeria

Job Summary: Sell and market Etisalat products in assigned experience centre while providing consistent and quality service.

Principal Functions:

•   Create an outstanding buying experience for the customer

•   Create a professional buying atmosphere

•   Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries

•   Assess and profile customer needs with aim to proffer the appropriate product or service

•   Problem solve issues in a timely manner

•   Perform all direct sales of Etislat’s products to end users/customers in assigned experience centre.

•   Organise and participate in product education/demonstrations, promotions and activations.

•   Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.

•   Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.

•   Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.

•   Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.

•   Assist with cash handling and deposits as governed by operations control standards.

•   Assist with inventory counts as needed.

•   Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.

•   Receive and process all payments and provide the customer with additional information as required

•   Attend team meetings as required.

•   Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.

•   Perform any other duties or functions as assigned by the Experience Centre Manager.

Educational Requirements: First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies: Minimum of one (1) year post NYSC work experience.

NOTE: Applicants are to apply for ONLY one state. Applicants who apply for more than one state SHALL be disqualified.

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Retail Advisor - Kano Job at Etisalat Nigeria
« on: May 03, 2014, 03:31 AM »