Specialist, Digital Media Job at Etisalat Nigeria

[Jobrib]

Job Title: Specialist, Digital Media

Location: Lagos, Nigeria

Employer: Etisalat Nigeria

Job Summary: Assist in the implementation of all projects related to the design, acquisition and deployment of content for all Etisalat websites, portals and value added services (VAS).

Principal Functions:

•   Assist in the preparation of textual content for the corporate website and portal (including feature articles, FAQs, e-newsletters, etc).

•   Assist in the definition of content for all VAS available on the Etisalat network e.g. Ring-back tones, music downloads etc.

•   Design web forms.

•   Prepare scripts for audio voiceovers to be downloaded from the corporate portal/website and assist in specifying the multimedia content (including still images, animations, music and video) required to support or work alongside textual content.

•   Liaise with the Portal Development team in the creation of any new multimedia content.

•   Suggest enhancements/modifications to existing VAS and corporate portal/website content and proffer recommendations to the Manager, Digital Media.

•   Assist in editing scripts received from additional content contributors.

•   Ensure adherence to copyright laws in the deployment of all approved content.

•   Liaise with relevant unit/team/function in carrying out all relevant activities.

•   Attend team/divisional/departmental meetings as required.

•   Assist in scoping, planning and launching new Value Added Services as it relates to Digital Media

•   Ensure proper implementation of all projects related to the development of Digital Contents & Media in Etisalat Nigeria

•   Assist in the management of end to end product management and monitoring of all Digital Media Services including but not limited to CRBT, Alert services, Mobile Zone, Online digital gaming, mobile TV, Mobile Advertising etc

•   Develop and maintain relationships with application vendors and track achievement of SLAs especially as they relate to quality and set KPIs

•   Ensure the timely deployment of various propositions on digital contents & media

•   Liaise with all relevant stakeholders including but not limited to Brands & Communication, VAS Planning & Operations, IT, Sales, Segment Marketing etc to ensure proper end to end management of all launched services.

•   Proffer initiatives and strategies to drive the uptake of Digital Contents & Media services being offered by Etisalat Nigeria

•   Constant monitoring, evaluating and reporting on the performance, subscriber  trend and quality of all Digital Media Services utilized by Etisalat Nigeria in line with defined functionalities and specification

•   Conduct deep dive analysis on the competitive environment and identify subscriber preferences in terms of VAS offerings as relates to Etisalat Nigeria

•   Review and provide input in the development of propositions and business cases for up-to-date innovations in Digital Media services, and proffer recommendations to the Manager, Digital Media

•   Assist in the development of unit processes, procedures & policies, and ensure conformity by all unit members and other stakeholders

•   Review the technical implementation plan for Digital Media Services including identified potential barriers and recommended solution

•   Ensure full adherence to customer complaint and resolution process for all services being offered by Etisalat Nigeria

•   Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Digital Media.

•   Perform other duties as assigned by the Manager, Digital Media

Educational Requirements: First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies: Three (3) to five (5) years relevant work experience.

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