Author Topic: Client Service Executive Job at HT-Limited Nigeria  (Read 186 times)

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Client Service Executive Job at HT-Limited Nigeria
« on: May 31, 2014, 05:31 PM »
Job Title: Client Service Executive

Location: Lagos, Nigeria  

Recruiter: HT-Limited Nigeria

KEY ACCOUNTABILITIES:

•   Accurately performs registration process for new and existing clients

•   Act as interface with all clients at job sites/locations

•   Interacts with companys client to provide them with information and address inquiries regarding products and services.

•   Responsible for managing all operational concerns raised by client

•   Exploring opportunities to add value to job accomplishments.

•   Provide client support services in accurate and timely fashion.

•   Maintain high level of professionalism and competence in every client interaction.

•   Build positive and productive relationships with clients.

•   Make frequent client calls and visits to strengthen client relationships.

•   Analyze and resolve service issues promptly.

•   Inform management about complex client issues and resolutions.

•   Maintain client focused working environment for team.

•   Work in compliance with company policies and procedures.

•   Identify and develop new business opportunities with client contacts.

•   Utilize effective problem solving and time management skills in client service operations.

•   Develop process improvements to enhance service efficiency and effectiveness.

•   Provide assistance to less experienced staffs when needed.

•   Provide support in new product development and enhancement activities.

Qualifications, Skills & Competencies:

•   Minimum 2-3 years post qualification experience

•   Minimum of B.Sc or HND in Computer Science or Computer Engineer

•   Prior Experience as a Customer Service or related Role is a strong advantage

•   Good Time Manager, Hardworking and eye for detail

•   Dresses professionally with impeccable manners

•   Excellent written and spoken English

•   Administrative and analytic skills

•   Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.

•   Willingness and aptitude to learn the use of new IT systems and software

•   Negotiation and persuasive skills

•   Ability to plan and delegate as necessary

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Client Service Executive Job at HT-Limited Nigeria
« on: May 31, 2014, 05:31 PM »