Author Topic: Customer Service Officer Job at Kapabel Company Limited  (Read 222 times)

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Job Title: Customer Service Officer

Location: Lagos, Nigeria

Recruiter: Kapabel Company Limited

Roles and responsibilities: Our client has delivered superior customer service in the insurance space over the years. In their bid to continue to foster a value adding relationship with their customers they require Customers Service Officers.

Key responsibilities:

•   Attracts potential customers by answering product and service questions; suggesting information about other products and services.

•   Opens customer accounts by recording account information.

•   Maintains customer records by updating account information.

•   Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•   Maintains financial accounts by processing customer adjustments.

•   Recommends potential products or services to management by collecting customer information and analyzing customer needs.

•   Prepares product or service reports by collecting and analyzing customer information.

•   Contributes to team effort by accomplishing related results as needed.

Qualifications:

•   Good communication skills

•   HND/BSC in any degree

•   Experience in Customer Service not compulsory but an advantage

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