Author Topic: #Vacancy: Customer Service Personnel Job at Insurance Company  (Read 218 times)

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Job Title: Customer Service Personnel

Company: Insurance Company

Location: Ogun, Nigeria

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Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company’s products and service.

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Functions & Responsibilities:

• Attending to customers’ enquiries and complaints.

• Distribution of policy statements of account to policyholders

• Updating customers’ information on the system.

• Reconciliation of policy accounts.

• Issuance of tax rebate certificates on demand.

• Providing letters on request to customers about enquiries on their policies.

• Keeping a daily log of customer activities

• Periodic preparation and submission of reports on activities to Group Head Customer Services Group

• Providing information to prospective clients about various products.

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Key Performance Indicators:

• Improved Retail Business Income

• Increase in Number of Policies per customer

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Required Knowledge Skill /Abilities:

• Good Knowledge of Insurance and the regulatory frameworks.

• Excellent communication skills

• Must be proactive, flexible and result oriented.

• Comfortable in a rapidly changing environment

• Computer Literate.

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Generic Skills:

• Selling

• Negotiation / Problem-solving

• Relationship Management

• Assertive /Influencing

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Professional Requirement Qualification:

• First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.

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Experience: – Minimum of 1-2 years’ Experience – Prior Experience in a similar role is an added advantage.

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Salary & Application: – N44, 000 other benefit include Hmo & Pension

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