#Vacancy: Analyst Fraud Management Job at Etisalat Nigeria

[Jobrib]

Job Title: Analyst Fraud Management

Company: Etisalat

Location: Lagos, Nigeria

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Job Summary:

Monitor telecommunications service offerings and electronic interaction for any form of misuse as defined by the GSMA initiative and in line with Etisalat standards.

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Principal Functions: – Assist with implementing an integrated strategy for fraud prevention and control within the organization. – Facilitate activities that would nurture a positive fraud culture within the organization – create and sustain company-wide fraud awareness – Undertake fraud education, training and awareness programme for all customer contact points. – Define and monitor SLA timelines for interaction points with other relevant team – Credit Management, Audit and Legal departments. – Conceive, initiate, prioritize and lead the completion of fraud prevention initiatives. – Conduct periodic review on all systems that require access rights e.g TABS, HLR, CONNECTIVA etc – Follow up with relevant units on all reported fraud cases to ensure closure and accurate documentation. – Act as a single point of contact for the Fraud Management team with internal and external stakeholders – Investigate all escalated fraud incidents, prepare reports on each and update the fraud database accordingly. – Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy. – Ensure that all Manual Fraud Management System generated exceptions and alarms are investigated reported and updated in the database. Manage the day-to-day operation of Fraud Management System (FMS) – CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered – Liaise with Customer Care, Network Operations and IT departments for the purpose of fraud prevention and proper management of fraud incidents. – Manage relationship with all internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and law enforcement agencies – Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis – Participate in FMS contingency / capacity planning to guarantee 24/7 fraud coverage – Minimize revenue loss from fraudulent activities – Conduct periodic fraud risk assessment for all new and existing products / services on Etisalat network – Act as the first line of contact for all fraud queries. – Carry out other duties as assigned by the Manager, Revenue Assurance.

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Educational Requirements: – University Degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or other numerate disciplines. – Minimum of one year post NYSC work experience – Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA) will be an added advantage.

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Experience,Skills & Competencies: – Good knowledge of Data analysis, relational Database – Management Systems, GSM network, Billing & Mediation systems – Knowledge of Fraud Management, Billing and Revenue Assurance in telecoms – Good understanding of the audit function with focus on systems/accounting controls.

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