Author Topic: #Vacancy: IT Application Support and Maintenance Specialist Job at Stanbic IBTC  (Read 154 times)

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Job Title: IT Application Support and Maintenance Specialist

Company: Stanbic IBTC

Job Type: Full Time

Qualification: BA/BSc/HND  

Location: Lagos, Nigeria

Job Field: ICT

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Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa’s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks on the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.

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Main Purpose of the Job:

• Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.

• Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

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Key Responsibilities:

• Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)

• Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)

• To maintain production environments relating to online services. This will include development, DR and production Applications.

• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance

• To ensure continuity of the business processes supported by one or many applications / services

• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached

• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases

• To ensure applications and services processes and outputs are error free and complete

• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate

• Ensuring appropriate contingency/workaround  procedures are in place for process failure or defect pending resolution ensuring business continuity

• Managing change control (CR) implications for designated Application

• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability

• To ensure that applications and related services are documented and kept in a path accessible by the Team

• To establish and maintain effective working relationships with all stakeholders

• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications

• To undertake advanced administration tasks as required e.g. to support problem resolution

• To support the development teams and the 24/7 group in deploying applications and solving problems and

• To participate in the on-call support to the 24/7 team

• Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues

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Key Performance Measures:

• Percentage uptime of application systems and software

• Number of user-reported application-related issues resolved

• IT Audit rating by Internal Audit, Routine Control, and external audit

• No service impact as a result of application issue

• Reduced number of incidents

• Successful resolution of applications issue

• Successful guidance(Businesswise and technically) on application usage and module functionalities

• Meet deadlines on task assigned

• Ensure that service disruptions due to system downtime are minimized.

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