Author Topic: #Vacancy: Microsoft CRM Support Specialist Job at Weco Systems Group  (Read 177 times)

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Job Title: Microsoft CRM Support Specialist

Company: Weco Systems Group

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Abuja, Nigeria

Job Field: ICT

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Our company WECO SYSTEMS INTERNATIONAL LTD is an information and Communications Technology (ICT) company that has been operating in Nigeria for over twenty (20) years.  We are a CISCO Tier one Gold partner and our corporate headquarters is in Lagos, with branches in Port-Harcourt and Abuja. Our experience and customer base spans across the Oil and Gas, Banking, Telecommunications, Government and Manufacturing sectors of the economy.

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Mission/ Core purpose of the Job:  – To provide day to day Operational onsite support on the already deployed Microsoft CRM application. 

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Key Tasks: – Support and administration of the deployed CRM application – Provision of reactive/preventive support on Microsoft CRM Application network devices and appliances – Ensure availability and full workability of the deployed processes in the system – Ensure full workability of the deployed views, report and dash board – Ensure full workability of the Email router – Maintain Access Rights and Security Roles – Resolution of CRM application downtime, thus ensuring continuous operations of Microsoft CRM Application – Simple Entity customization that involves modification of existing fields within existing entities in CRM – Simple Report customization that involves modification of existing columns within existing reports in CRM – Perform Audit Trail maintenance and reporting as well as data export from CRM

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Education: – B.Sc Computer Science / B.Sc Electrical Engineering – Microsoft Certified Technology Specialist( CRM Administration) – Microsoft Certified Professional

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Experience: – At least 3 years’ experience in Customer Relationship Management software support and administration. – Requirement to be an engineer who is self-disciplined and motivated, ability to function at both an in depth technical level as well as interface to management and clients. – Candidate must be the best of breed in this area of expertise. – Ability to work across technical areas to gain the best solutions as well as prompt resolutions to failure conditions

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Training: – ITIL 

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Knowledge: – Manage support operations of contract – Zeal for end-user support and good interpersonal skills

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Skills / physical competencies: – Analytical Skills – High level trouble shooting – Problem Solving – Good Oral and presentation Skills – Good Communications Skills  – Behavioural qualities:

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Ability to Work under Pressure: – Excellent Analytical Skills – Excellent Team Player with good interpersonal Skills – Adaptable to changes – Positive Attitude to Work – Friendly Open Plan Office Environment – Dynamic and Challenging Unit – Work after Hours would be required occasionally.

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