#Vacancy: Call Centre Representative Job at Datacorp-ix Technologies Limited

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Job Title: Call Centre Representative

Company: Datacorp-ix Technologies Limited

Job Type: Full Time  

Location: Abuja, Nigeria

Job Field: Customer Care

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Datacorp-ix Technologies Limited – Our solutions are unique and versatile ranging from custom mobile appplications to networking and ICT training services. We are recruiting for Call Centre Representative.

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Job Purpose:  – Attends to callers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

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Job Duties: – Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information. – Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions – Fulfills requests by clarifying desired information; completing transactions; forwarding requests. – Maintains call center database by entering information. – Keeps equipment operational by following established procedures; reporting malfunctions. – Updates job knowledge by participating in educational opportunities. – Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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Skills/Qualifications: – Ability to speak more than 2 local languages, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, high level of stress tolerance, Problem Solving skills, Multi-tasking skills, computer skills.

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