Author Topic: #Vacancy: Quality Assurance Officer Job at Interra Networks Ltd (Interra)  (Read 181 times)

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Job Title: Quality Assurance Officer

Company: Interra Networks Ltd (Interra)

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Imo Enugu, Nigeria

Job Field: ICT

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Interra Networks Ltd (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world – from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

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At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

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Major Duties and Responsibilities: – Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoring – Provide coaching, training and development to contact center agents – Educate agents, supervisors and managers on Quality Assurance process – Track and identify reoccurring problems and service opportunities – Analyze quality and performance trends to provide recommendations for improvement – Responsible for scheduling, facilitation and documentation of regular continuous improvement meetings – Submit monthly reports, general information, and recommendations to the general manager – Assist the general manager and executive management team in the formulation of policies and provide all facts needed for decision making – Manage, organize, and update relevant data using database applications – Communicate and provide accounts data as and when required – Arrange and participate in meetings, conferences, and project team activities – Perform any other duties when required.

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Person Specification: – Analytical – Research Savvy – Team Player – Proactive – Self-Starter – Highly self-motivated – Strong Communication (written and verbal) skills. – Should possess the skill to work both in team and also perform independently. – Persuasive, patient manner – Coaching and leadership skills – Disciplined.

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Qualification Required: – Minimum of Bachelors degree in related field – 3-5 years experience in related field.

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