#Vacancy: Call Centre Agent Job at Interra Networks Ltd (Interra)

[Jobrib]

Job Title: Call Centre Agent

Company: Interra Networks Ltd (Interra)

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Imo Enugu, Nigeria

Job Title: Customer Care

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Interra Networks Ltd (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world – from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

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At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

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Major Duties and Responsibilities: – Support and provide superior service via phones, e-mails and faxes as a receiver and caller – Use questioning and listening skills that support effective telephone communication. – Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. – Understand the impact of attitude in handling calls professionally – Effectively deal with job stress, angry callers, and upset customers – Use the most appropriate way to communicate with different behavior types on the telephone. – Apply the elements of building positive rapport with different types of customers over the phone. – Apply the proper telephone etiquette to satisfy various customer situations. – Apply appropriate actions to effectively control a telephone call. – Meets commitments to customers – Obtains client information by interviewing clients and verifying information. – Updates job knowledge by studying new product descriptions and participating in educational opportunities. – Answer inquiries by clarifying desired information; researching, locating, and providing information. – Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. – Fulfill requests by clarifying desired information; completing transactions; forwarding requests. – Maintain CRM by entering information. – Keep equipment operational by following established procedures; reporting malfunctions. – Update job knowledge by participating in educational opportunities. – Display Time flexibility towards shifts as per work floor requirements – Other duties as assigned.

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Person Specification: – Strong Verbal Communication skills – Strong Customer service Phone Skills – Listening – Data Entry Skills – People Skills – Attention to Detail – Professional – Ability to multitask.

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Qualification Required: – Minimum of Bachelors degree in any field – No experience required.

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