Author Topic: #Vacancy: System Administrator (Network & Comms) Job at Stanbic IBTC  (Read 212 times)

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Job Title: System Administrator (Network & Comms)

Company: Stanbic IBTC

Location: Lagos, Nigeria

Job Type: Full Time

Qualification: BA/BSc/HND  

Job Field: Banking   ICT

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Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa’s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks in the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.

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Job purpose:

• Assists in managing the design, delivery and support for data/voice networks, LAN/WAN

• Assists in the implementation and administration of networks, communication and all equipment pertaining to.

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Key responsibilities: – Ensures adherence to defined IT policies – Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements – Ensures that the company’s IT strategies and policies are being implemented – Assists in managing the Cisco and related telecoms issues and infrastructure in branch and campus locations – Supports network/communications related incidents assigned by the help desk/user support officers – Prepares reports for Head Infrastructure or Team lead as required – Assists in maintaining network/communications related equipment – Assist in the configuration and installation of Cisco routers and switches – Monitor all branch links to ensure availability is in line with agreed SLAS. – Follow up on all data communications transactions with consultants and liaise with vendors on network related issues. – Liaise with Stanbic Africa Network support centre for all network related issues. – Liaise with the unit head in taking necessary and prompt corrective action to ensure the objectives of the unit. – Any other duties as may be assigned by Team Lead or Head Infrastructure.

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Key performance measures: – Customer satisfaction levels – Number of customer complaints – Number of unreconciled items – Compliance level of OSP to pre-agreed SLAs – Number and value of sanctions received as a result of incorrect reports – Cycle time to resolve issues assigned by the Helpdesk.

Internal customer satisfaction level with IT support – Network availability Reports – Other KPIs identified by the Group Head,  Information Technology.

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