#Vacancy: eChannel Application Support Officer Job at Stanbic IBTC

[Jobrib]

Job Title: eChannel Application Support Officer

Company: Stanbic IBTC

Location: Nigeria

Job Type: Full Time

Qualification: BA/BSc/HND

Job Field: Engineering / Technical  ICT

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Stanbic IBTC is an end-to-end financial services provider. We aim to help you manage and grow your money by providing relevant information and services. We commit to help you move from where you are to where you want to be.

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Position Description:

• E-Channels applications support e.g.  Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle  Internet Banking, Telephone Banking, Finacle USSD

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Key Responsibilities:

E-Channel Applications Support

1. Management and support of the Bank's Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems

2. Channels Integration and Postilion Application implementation and Support

3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.

4. Finacle Internet Banking, Mobile Banking and USSD support

5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems

6. Timely resolution of e-Channel applications incidents raised within the agreed SLA

7. Investigate of system anomaly and proffer a solution

8. E-Channel applications testing

9. Upgrade deployment / implementation

10. Support banking application projects relating to eChannels

11. Monitor and ensure 24-hour availability of e-channel applications

12. Configure, install custom-developed e-channel applications

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Key Performance Measures:

• Percentage uptime of application systems and software

• Number of user-reported application-related issues resolved

• IT Audit rating by Internal Audit, Routine Control, and external audit

• No service impact as a result of application issue

• Reduced number of incidents

• Successful implementation of applications

• Successful implementation of changes

• Meet deadlines on task assigned

• Ensure that service disruptions due to system downtime are minimized.

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