Author Topic: #Vacancy: Customer Care Consultant Job at JollyGood Nigeria Limited  (Read 186 times)

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Job Title: Customer Care Consultant

Company: JollyGood Nigeria Limited

Job Type: Full Time

Location: Lagos, Nigeria

Job Field: Customer Care   Consultancy  

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JollyGood Nigeria Limited is a multipurpose outfit committed to business development, capacity building, branding and packaging organization in Nigeria and also into the development and maintenance of the human total well being through her various programs for sustainable balanced life.

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Job Duties:

-    Attracts potential customers by answering product and service questions; suggesting information about other products and services.

-    Opens customer accounts by recording account information.

-    Maintains customer records by updating account information.

-    Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-    Maintains financial accounts by processing customer adjustments.

-    Recommends potential products or services to management by collecting customer information and analyzing customer needs.

-    Contributes to team effort by accomplishing related results as needed.

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Qualifications:

-    Customer Service, Product Knowledge, Quality

-    Focus, Problem Solving, Market Knowledge,

-    Documentation Skills, Listening, Phone Skills,

-    Resolving Conflict, Analyzing Information, Multi-tasking.

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