Regional Manager Job at Onskon Consulting International Limited

[Jobrib]

Job Title: Regional Manager

Company: Onskon Consulting International Limited

Job Type: Full Time

Qualification: BA/BSc/HND  

Experience: 6 years

Location: Lagos, Nigeria

Job Field: Administration / Secretarial   Engineering / Technical  

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Onskon Consulting International Limited (Onskon) – We offer advisor services to start-ups, small and large organizations that assist drive growth and increase profitability through improved customer retention and loyalty. Businesses believe that the process of becoming customer-focused starts from acknowledging that the performance for service can always get better.

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We consult with organizations to improve their service offering and brand their customer experience. Assist with customer service strategy, programs and processes which measurably improve both internal and external customer service. This ensures an improvement in customer satisfaction, loyalty and profitability (bottom line).

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We can help you measure your service offerings and improve your customer service levels, develop retention strategies to retain your customers and grow your customer base. This we do through customer feedback systems, surveys, trackers, mystery shopping.

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Main Activities and Responsibilities: – Regional head for telecom managed service operations. Should have experience in handling minimum 250 sites in a region. Should have experience of managing a minimum of 40 field personnel. – Responsible for overall Telecom managed service operation in the region which includes operation and Maintenance of all telecom equipment and utilities, security management, Fuel Management – Need to have sound knowledge and experience of telecom managed service operations – Attend client meetings and interfaces with them on field operational/technical matters – Identify new business opportunity with client in the region and improve the day to day activity. – Manage issues and risks in the region regarding day to day operation and also issues related to legal, local, security, community and ensures staff and/or subcontractors/ security comply to client acceptance criteria – Liaising with government authorities, police, and local bodies for smooth operation in region. – Manages all field activities involving fuel distribution, security, quality, SLA issues in the region. – Responsible for quality, customer SLA for the region.

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Required Education and Experience: – Bachelor's degree/Bachelor in Engineering ( Mechanical , Electrical) – About 6 or more years of progressive Telecommunication Maintenance Industry – Must have 3 or more years Senior Managerial experience within a telecom Managed service Environment.

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General Knowledge and Technical Skills: – Good technical and field knowledge of transmission and power products and maintenance – Strong interpersonal, communication and presentational skills. – Good financial knowledge of OPEX, CAPEX and financial knowledge.

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