Avaya Adds a New Multimedia Dimension to the Picture

[ECTNews]

 Avaya is delivering multimedia capabilities to the front line with its announcement of two new contact center products designed to bring agent-assisted and automated customer service up to speed with the social networking world: Avaya Aura Contact Center 6.2 and the Avaya Experience Portal. Avaya Aura Contact Center 6.2 is a multimedia-assisted care application that features collaboration capabilities for unified desktop, reporting and administration; direct integration with social media; and scalability for up to 90,000 agents on a single virtual network.