Customer Relation Officer Job at Royse Royal Associates

[Jobrib]

Job Title: Customer Relation Officer

Location: Lagos, Nigeria

Recruiter: Royse Royal Associates

Royse Royal Associates focuses on providing quality and satisfactory services to small, medium and large businesses to enable them realize their business goals and objectives. We build and retain our customers' trust, confidence and continued patronage through offering innovative services and solutions that surpass their expectations. We seek qualified candidates to join our team.

Responsibilities:

•   Responsible for acting as a liaison between customers and companies.

•   Prepares customer service summary reports.

•   Prepares product or service reports by collecting and analyzing customer information.

•   Process orders, forms, applications and requests

•   Deal directly with customers either by telephone, electronically or face to face

•   Dealing with new clients, and contact with existing client base.

•   Assist marketing team in business acquisitions, planning, retention and management.

•   Maintain complete and accurate customer correspondence data.

•   Develop and update client related reports.

•   Managing client relationships to build a reputation for excellent service and generate repeat business.

Qualification:

•   HND/BSc in any discipline

•   Committed to delivering a timely and professional service to clients.

•   Knowledge and adherence to satisfy rules and regulations.

•   Good house keeping standards.

•   Ability to work as part of a team.

•   Have good communication skills and excellent listening    skills.

•   Highly developed sense of integrity and commitment to customer satisfaction.

•   Good planning and organizational skills.

•   Must have a polite, tactful and friendly attitude.

•   Must have good understanding of the needs of customers.

•   Possess a strong work ethic and team player mentality

•   Strong detail orientation skills and accuracy.

•   Strong decision making and analytical abilities.

•   Must be able to meet targets and deadlines.

Special Skills:

•   Must have strong motivational skills

•   Independent Minded.

•   Interpersonal relationship

•   Multi Disciplinary disposition

•   Multi tasking disposition

•   Attention to Details.

•   Performance Under Pressure

•   Problem Solving

•   Satisfactory Customer Service Disposition

•   Oral and written Communication Skills

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