Author Topic: ICT Helpdesk Technician Job at International Committee Of The Red Cross (ICRC)  (Read 257 times)


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Job Title: ICT Helpdesk Technician

Company: International Committee Of The Red Cross (ICRC)

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 3 years

Location: Lagos, Nigeria

Job Field: ICT / Computer


Since its creation in 1863, the ICRC’s sole objective has been to ensure protection and assistance for victims of armed conflict and strife. It does so through its direct action around the world, as well as by encouraging the development of international humanitarian law (IHL) and promoting respect for it by governments and all weapon bearers.


Main Responsibilities: – Provide helpdesk IT support to internal customers, assisting them with hardware, software, network end communications problems by phone, email and/or desk-side support – Monitor and respond quickly and effectively to requests received through the IT helpdesk – Install, test and configure new workstations, peripheral equipment and software – Assist with creating and updating of all documentation relating lCT Service and procedures – Contribute to team meetings and play an active role in the development of the service delivered by the team – Comply with all the organization’s policies end procedures, In particular those relating to the delivery of ICT services and information security – Responsible for the IT stock: ensure stock is in order, organize and control movements of goods IN & OUT maintaining accurate records. – Responsible of the Supply Chain of the IT Department: ensure correct entering of IT Requisition Orders into ICRC databases and process of validation with the different responsible departments – Provide reasonable availability for any out-of-hours activities as required.


Required Qualifications: – University Degree in ICT domains (Electronics, Telecommunications, Computer Systems) – 3 years’ work experience – Excellent command of written and spoken English – Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator – Capable of assessing situation in the field office and remotely initiate necessary actions – Knowledge of basics of ITIL (incident management) – Additional vocational training in administration, logistics or similar field – General technical skills including knowledge of Microsoft Windows, Microsoft Office suite – Good planning and organizational skills – Strong team player able to work effectively with diverse users.


Personal Requirements: – Strongly motivated by humanitarian work – Ability to work independently, capacity to take initiatives, ability to Integrate changes In a fast paced environment – Good communication skills – Organized, punctual and reliable – Sound ability to apply ICRC rules and working procedures.

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