Author Topic: Customer Service Officer Job at Clayfields & Harrow Limited  (Read 169 times)

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Job Ttle: Customer Service Officer

Company: Clayfields & Harrow Limited

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 2 years

Location: Lagos, Nigeria

Job Field: Customer Care

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Clayfields & Harrow Limited – We define ourselves beyond the simple snag of customer service excellence. For us, our service quality measurement centers on a set standard of achieving zero facilities downtime for our customers. Our collective goal at Clayfields & Harrow is to simplify the task of facilities management for our customers.

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Job Description: – Give customers world class experience at first contact with customers. – Handling inquiries from customers. – Listen to customers’ questions and concerns, and provide answers and solutions. – Ensuring Customer Retention. – Provide information about products and services to the business development unit. – Handle customer complaints. – Record details of customer contacts and actions taken and follow up on queries. – Refer customers to supervisors or more experienced employees. – Provide help and advice to customers using the organization’s products or services. – Communicate courteously with customers by telephone, email, letter and face to face. – Keep accurate records of discussions or correspondence with customers. – Weekly report on customer’s patronage and other activities.

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Requirements: – Bachelor’s Degree in any Art or Social Science field. – Minimum of 2 years working experience. – Applicants must posses excellent communication and interpersonal skills.

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