Engineer – Inshop Technical Support Job at Ascentech Services Ltd

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Job Title: Engineer – Inshop Technical Support

Company: Ascentech Services Ltd

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 1 year

Location: Rivers, Nigeria

Job Field: Engineering / Technical ICT / Computer

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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

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Job responsibilities:

1. First line contact, providing technical assistance to all walk-in customers at shops

2. Assist in after sales device setup, installation & configuration processes for new subscribers

3. Create a positive customer experience

4. Assist/guide customers to handle different hardware/software application as

required

5. Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices

6. Liaise with device and terminal unit, for all hardware errors and related replacement cases

7. Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop

8. Recognize areas and forward plans for internal improvement to the Territory Sales Manager.

. – Reporting to: Customer service/Technical Support Group – Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, – Team Player.

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Qualifications: HND/Bachelors' degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile.

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