Engineer – Onsite Technical Support Job at Ascentech Services Ltd

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Job Title: Engineer – Onsite Technical Support

Company: Ascentech Services Ltd

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 1 year

Location: Rivers, Nigeria

Job Field: Engineering / Technical ICT / Computer

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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

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Job responsibilities:

1. Manage incidents; respond to requests for technical assistance in person, via phone & email

2. Responsible for supporting post-sales customer activity remotely and onsite

3. Responsible for carrying out detailed site survey & maintain proper documentation

4. Perform installation and implementation and network integration at customers' site

5. Promptly investigate, resolve & report any incidents, errors, events or deviations

6. Ensure installations, maintenance & troubleshooting is carried out within agreed OLA

7. Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company's approved standard

8. Share insight and appropriate action against bandwidth consumption, virus infection and security threats

9. Track and route problems and requests and document resolutions

10. Prepare daily activity reports

11. Inform management of recurring problems.

. – Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager – Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

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Qualifications: HND/Bachelors' degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC – Candidates should have at least 1 to 3 years of experience in a similar profile.

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