[Full-time] Team Lead - Field Operations (Commercial) Job at Ibadan Electricity Distribution Company (IBEDC) Plc

[Jobrib]

Location: Oyo State

URL: http://ibedc.wfmcentre.com/careers/login?post_id=12

Description:

Job Title: Team Lead - Field Operations (Commercial) Company: Ibadan Electricity Distribution Company (IBEDC) Plc Job Type: Full Time Qualification: BA/BSc/HND   MBA/MSc/MA   Experience: 10-15 years Location: Oyo, Nigeria Job Field: Engineering / Technical . Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). . We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions. . Specialization: Marketing / Business Development Job Description: - To carry out business development activities in relation to IBEDC corporate account - manage (identify new and sustain existing business relationship) IBEDC's business relationship with industrial customers. . Responsibilities: - Develops, builds and manages IBEDC's corporate accounts (Maximum Demand - Industrial customers) - Identifies potential new clients within IBEDC's area of operations - Coordinates all new connections (MD only) and meter installations (working with Technical Operations) - Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes) - Devises relevant strategies to manage relationship with existing MD clients and identification of new MD - Manage service delivery processes for MD customers (Meter reading, Billing, Payments, Customer assistance, Service Irregularities etc.) - Ensures the implementation of IBEDC's customer services policies with respect to MD customers - Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly - Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery. . Competence Requirements: - Understanding of the business of IBEDC and related businesses in the electricity sector - Knowledge of Utilities Industry - Strategic planning and Business Development (services and products) - Strong Customer Relation Management skill - Knowledge of Marketing & Customer Insights - Strong problem solving and analytical skills - Good interpersonal , negotiation and communications skills - Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation - Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC . Qualifications and Requirements: Educational Qualification: - A good Bachelor's Degree (in Engineering, Business disciplines or any related field) - A master's degree in a Business related field is required . Required Experience: - 10 - 15 years . Professional Qualification: - Membership of a professional body in the Management or Marketing field is required.

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