Author Topic: STG Lab Services Consultant Job at International Business Machines Corporation (IBM)  (Read 221 times)

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Job Title: STG Lab Services Consultant

Company: International Business Machines Corporation (IBM)

Job Type: Full Time

Qualification: BA/BSc/HND   MBA/MSc/MA  

Location: Lagos, Nigeria

Job Field: ICT / Computer

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International Business Machines Corporation (IBM) is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world’s most advanced servers and supercomputers.

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Job Description: – Lab Services Consultant for MEA. Technical consultants with customer facing  and deep technical skills in Power (p and i), Storage. – Fulfill customer demand that typically require 60% travel in MEA and other regions as required. Traveling to customers and timely executing the projects. – Work with customers, account teams, technical consultants, business partners, GTS and management and ensure client satisfaction. Encourage One Team approach. Develop and foster long-lasting relationships with clients, Business Partners, internal IBM teams, based on insight and knowledge of their current and future needs – Planning, installing, implementing, integrating new, complex and unique solutions related to Power and Storage Systems – System administration, problem determination, skills transfer to customers, business partners and IBMers – Documentation as part of services engagement at customer site or at IBM location – Interface directly with the Customer, Sales, Marketing and Development – Demonstrates leadership with external and internal clients to identify services engagement opportunities; provide proper Scope of Work definition and execute service projects – Lead growth in new business areas, generate demand for services and assets – Drive follow-on business from successful client engagements 1) Post Engagement Sales Tips to STG Sales; 2)Feedback to Development about the product and services – Drive on demand adoption.  Be proactive and develop new services that meet brand, development and field needs.   – Pro-actively work with resource managers to identify the skills that are required to meet current and future needs for successful and timely deployment on opportunities utilizing those skills

Dedication to Client success: Attain high client satisfaction supported by positive client feedback;  – Create new client references – Exhibit personal responsibility in all relationships; including, but not limited to, honoring all internal and external commitments in a timely manner, being proactive, being responsive and cooperative with clients, peers, management and other IBM organizations, and maintaining a positive, in control posture at all times – Continuous self assessment and continue to develop and expand deep technical and client facing skills to provide increased value to clients and be recognized as a MEA wide expert. Get ready for the future challenges in line with WW IBM Strategy.  Extend the range of offerings, capabilities, and improve business practices based on existing or potential market demand – Continuously engage Sales and GTS teams to build relationship and reputation. Help the STG and GTS teams to achieve their revenue and growth plans by engaging the right Lab Service skill for their needs – Timely completing job in area of responsibility with a positive, can do attitude.  Promote a positive climate

Become trusted advisor for all internal and external clients – Work to achieve full cost recovered status: ideal 60% customer engagement 40% skill development – Above 90% customer satisfaction – Follow the IBM rules and regulations and  ensure audibility at all the time. – Ensure clarity via proper and timely communication – Be active member of the technical community (e.g., asset/ HW/education/skills/ICAP/Patent/Offering Development, Redbook/process improvements/publications/conference presentations/marketing collateral/pre-sales support. other givebacks…)

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Required Technical and Professional Expertise: – Strong Business English – Willing to Travel – Deep Technical knowledge, skill and experience working with Power (p and i), Storage Systems – Excellent communication skills with the ability to communicate technical issues – Excellent Client Facing Skill – Ability to work with customers, account teams, technical consultants and management – Client and Solution Focus – Creative Problem Solving – Taking Ownership and Responsibility – Sense of Urgency – Teamwork – Demonstrate leadership skills – Preferred Technical and Professional Experience: none

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Required Education:  – Bachelor’s Degree – Preferred Education: Master’s Degree – Travel Required: No Travel – Is Extensive Time Away From Home Required? No

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EO Statement     IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, intercourseual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Primary job category:    

Technical Services

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