Customer Care Supervisor Job at Ascentech Services Ltd

[Jobrib]

Job Title: Customer Care Supervisor

Company: Ascentech Services Ltd

Job Type: Full Time

Qualification: BA/BSc/HND  

Experience: 3 years

Location: Abuja, Nigeria

Job Field: Customer Care  

.

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

.

One of our employers in the ISP Industry is seeking to hire a Customer care supervisor for their office in Abuja. The candidate will majorly be responsible for overall operations at all call centres.

.

Job responsibilities: – Responsible for Stock and Cash Management at all centres – Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised. – Ensure efficient operations at all centres by coordinating remedies of issues affecting operations. – Responsible of appointment, training and engagement of Customer Service team – Create incentive schemes for team ensuring operational capabilities at optimum level. – Ensure Customer Service attitude is exemplified as a SUPERVISOR – Assist and motivate team to ensure team members contribute to Customer Delight – Adopt standards for business activities/processes and ensure team adheres to it. – Ensure Daily Operational Reports are prepared and submitted in time – Share improvisations with management which can be replicated at all locations/ processes

.

Experiences & Qualifications required: – Customer Focused – Result oriented – Zeal for Initiative with Speed – Leadership quality and team Handling capacity – Energetic & Assertive – Customer query resolving skills – Excel Knowledge is a MUST – Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team, Should have Planning and organizing skills, Proven achiever, – Should have sharp business acumen

.

Qualifications: Graduate / Post Graduate for any reputable University

.

Desired Experience: 3 to 7 years in a leadership profile.

Apply to this job