Relationship Officer Job at Preew Advertising Company

[Jobrib]

Job Title: Relationship Officer

Location: Lagos, Nigeria

Company: Preew Advertising Company

The leader and a brand name in Advertising and business consults worldwide; is recruiting for the position of a Relationship Officer under our client's mandate in the Insurance sector in Lagos state Nigeria.

As part of creating a sustainable platform in servicing client's needs, the Relationship personnel's will be responsible for; – Educating customers on products and services, functionalities, features and competitive advantage. – Up and Cross sell products and Services (Telemarketing) to grow spend – Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately. – Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact – Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues. – Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service. – Ensure delivery of excellent customer care and service delivery for a first call resolution. – Ensure sales/service of products and service tailored to customer need – Handle cash and routine administrative task for end of day reporting – Provide hands-on device repairs and query resolution – Follow through on customer queries ensuring prompt resolution and feedback

Job Condition: – Normal working conditions and good health status – May be required to represent the company in official assignments – Experience & Training

Minimum Qualification: B.Sc, BA, B.Ed, B.Eng, B.Tech or HND/O.N.D in relevant discipline

Experience: Relevant work experience in the service industry or any client related policies

Training: – Basic customer interaction trainings – Products & Services – Relationship Management – Relevant systems training – Call policies, processes and procedures – Call applications, technology and systems training – Telephone/ physical interaction etiquette

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