Operations Support Officer Job at MainOne

[Jobrib]

Job Title: Operations Support Officer

Company: MainOne

Qualification: BA/BSc/HND  

Experience: 1 year

Location: Lagos, Nigeria

Job Field: Engineering / Technical   ICT / Computer  

.

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

.

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

.

Responsibilities: – Prepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports. – Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary – Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels – Assist in development and implementation of the Business and Operational processes and procedures for MainOne – Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management – Provides assistance to MainOne's internal and external customers using outlined and available tools as related to OSS/BSS functions – Custodian of the Operations process records, CM records, reporting records etc. – Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented. – Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process. – Providing technical and functional support to the GNOC – Undertake in any other adhoc activity as assigned by the Operations Support Manager

.

Contacts: – Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

.

Qualifications/Competencies Required: – B.Sc/HND. in Information Technology/Computer Science/Electrical & Electronics Engineering. – Minimum of 1 year post NYSC Experience – Experience in a Network Operations Centre – Knowledge of Telecoms and networking protocols (DWDM,SDH, Fibre, IP and Microwave) – Customer Service Management – Good knowledge of ITIL Lifecycle

.

Demands of the Job:  – Ability and willingness to work round the clock when required, and meet tight deadlines. – Good research skills. – Ability to pay attention to details – Good communication skills – Good knowledge of MS office application.

Apply to this job