Author Topic: Workforce Nigeria Job Recruitment 2011: Senior Specialist/Manager Voice Network  (Read 1841 times)

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Workforce Management Center is currently recruiting for the following position:

Position Title: Senior Specialist/Manager Voice Network
Job Category: IT/Computing
Salary Range: Competitive
Location: Lagos State

Job Responsibilities:
•   Responsible for the installation, maintenance and performance of Dancom voice communications infrastructure.
•   Provide extensive Level II and III support for communications infrastructure to ensure quick response time and timely problem resolution for applications that process 24 hours per day/7 days per week.
•   Coordinate all escalations with manufactures/vendors including attainment/implementation of software patches and hardware resolutions.
•   Provide the most appropriate technological solutions for voice technologies in the organization.
•   Responsible for providing remote and on-site troubleshooting and support for voice system
•   Responsible for all voice services related to Call Center day-to-day operations including designing and maintaining Call Control Tables, monitoring of PBX trunks and ports and planning for future growth.
•   Manage the support for moves, add and change work on all Voice System, Branch PBX systems and desktop handset equipment.
•   Provide functional areas with voice communications reporting and metrics using available application for reporting platforms.
•   Assist in developing the strategy for and the support of all corporate mobile communications devices and plans including cell phones, smart phones and RIM Blackberry devices.

How to Apply:
If you are interested in this vacancy, please send your application and CV to vacancies@wfmcentre.com. Or apply online.

Only suitable candidates will be contacted.

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It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!

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