Zain Nigeria Vacancy for Team Lead: Performance & Demand Management

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Position: ZAIN1426 - Team Lead: Performance & Demand Management
Business Unit: Zain Nigeria   
Division: Information Technology
Location: Nigeria - Lagos   
Closing Date: 01-Apr-2010

Basic Purpose:
•   Management of IT services 

Main Duties & Responsibilities:
•   Assurance of functional quality of solutions in accordance to requirements and expectations
•   Definition of  service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
•   Overall reporting regarding service quality and performance improvement
•   Definition of IT services and service levels offered / provided to the organization
•   Management of the service catalogue
•   Monitoring and management of service levels with regard to capacity, quality, availability and resources
•   Customer Advocacy
•   Demand/Capacity Management

Qualification & Competencies:

Qualifications:
•   Degree in Computer Science, engineering or related field is required
•   MBA will be advantage
•   ITIL Managers Version 2 and V3 foundation certification

Work Experience:
•   Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
•   At least 4 years experience in IT service management using the ITIL standard
•   At least 3 years working experience in a Telecoms company

Interpersonal skills

Good working knowledge of :
•   Balance Scorecard
•   OpenView/I2MP or similar tool
•   Key Departmental Responsibilties:
•   Customer Advocacy
•   Operational demand management
•   Service/Operational level management
•   Service Catalogue Management
•   IT Service Quality
•   Service Improvement programmes
•   IT performance reporting (SLAs/KPIs)

For more information and application: Zain Nigeria Vacancy for Team Lead: Performance & Demand Management

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