Author Topic: Stanbic IBTC Bank Nigeria Jobs - Messaging Officer  (Read 1620 times)

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Stanbic IBTC Bank Nigeria Jobs - Messaging Officer
« on: Oct 02, 2011, 07:20 AM »
Job Title: Messaging Officer
Job ID: 7487
Location: Nigeria
Division: Information Technology
Position Category: Information Technology
Employment Type: Full Time - Permanent
Organisation: Stanbic IBTC Bank Plc (Member of Standard Bank Group)

Job Purpose:
Messaging Officer is responsible for the day-to-day administration, operation, and support of Stanbic enterprise messaging infrastructure including Active Directory/DNS, Blackberry, OWA, Mail Marshal and Microsoft Exchange servers. This role entails 24x7 off-hours on-call responsibilities.

Key Accountabilities:
•   Day-to-day administration of Stanbic Enterprise messaging infrastructure.
•   Providing some level of technical operational skills in the maintenance and support of Stanbic enterprise messaging infrastructure.
•   Ensure that mails and messaging customers consistently receive a high quality service by proactively monitoring and using all available resources (i.e. systems and processes)
•   Another key function of someone in this job role would be to manage the servers. “That means managing quotas of the individual user’s mail box.
•    Ensure current inventory of all Blackberry devices   
•   Manage system providers to ensure agreed delivery deadlines and MTTRs.   
•   Manage all Blackberry requests and needs and integrate additional Blackberry 5.0 features   
•   Provide timely reports and feedback on all system problems, etc (formal and documented reports)   
•   Implement and maintain best standards and practices for Active Directory, Exchange and Blackberry   
•   Ensure proper backup for all messaging servers
•   Service Availability within agreed SLA objectives - Availability     
•   Incidents within SLA Objectives – MTTR
•   Responsible for disaster recovery planning, testing, implementation, and documentation
Required Skills and Qualifications

Knowledge:
•   Staff Minimum of a 2.2 B.Sc degree in computer science or equivalent.
•   Through knowledge of Microsoft Exchange,  Blackberry and OWA
•   Knowledge of Active Directory/DNS
•   Knowledge of Mail Marshal Operation
•   Knowledge of Outlook Web Access(OWA)

Experience:
•   Minimum of 1 year banking experience with a minimum of 1 or 2 year(s) within messaging infrastructure platform.
Required Competencies
•   Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to product benefits and service provision to customers.
•   Good presentation and negotiation skills.
•   Ability to convey factual information clearly.
•   Ability to question, probe and clarify information in a diplomatic manner.
•   Ability to reinforce standards and objectives.
•   Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
•   Results-orientated, strongly motivated to achieve, adheres to deadlines and ability to work effectively in a team environment.

How to Apply:
•   Visit Standard Bank Nigeria Jobs Portal.
•   Scroll down and enter the “Job ID” in the field provided named “Search by Job ID”
•   Click on “Search”.

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Stanbic IBTC Bank Nigeria Jobs - Messaging Officer
« on: Oct 02, 2011, 07:20 AM »