Author Topic: Account Support Manager Job in Nigeria at Hewlett-Packard (HP)  (Read 799 times)

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Job Title: Account Support Manager

Job ID: 683407

Job: Services

Primary Location: Nigeria-Lagos

Other Locations: Ghana-Accra

Job Type: Experienced

Shift: Day Job

Travel: Yes, 25% of the time

Organisation: Hewlett Packard (HP)

Description:

• Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups.

• Integrate technical knowledge and business understanding to create solutions for customers.

• Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues.

• Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents

• Provide expert consulting on a specific technology, application, service offering or market segment.

• Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends.

• Analyze the customer’s business, organization, and information systems needs.

• Develop and grow assigned customer account relationships with complex and strategic accounts.

• Act as trusted advisor in the consultant role for customer and HP sales teams.

• Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.

Education and Experience Required: Bachelor’s degree preferred or Associate degree holder (technical field) with 8+years working experience in related fields desired.

Knowledge and Skills Required:  

•   In-depth knowledge of HP and industry standard networked computing environments, operating systems, and applications

•   Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. Thorough knowledge of all relevant HP services, competition, market trends, HP organization, third parties.

•   State-of-the-art technical, functional or business knowledge. Expert in one or more industry or advanced specialty areas.

•   Anticipate Customer needs, develop proposed solutions, and build consensus with customer key decision makers.

•   Capable of consulting with Customers for process design, development and implementation. Thorough understanding of change management process and procedures.

•   Expert skills in project management, analysis, communication, presentation, innovation and negotiation.

•   Delivery expertise in at least two or more specific specialty skills. Eg. (Information Technology Information Library (ITIL), performance, Change management).

•   Mission Critical and ITIL certifications. Certified in a strategic business direction (e.g. Storage Area Network  (SAN), SAP, Open View, ITIL), certification tied to HP’s key business strategies with associated revenue.

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Account Support Manager Job in Nigeria




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