Author Topic: Technical Solutions Representative Jobs at Hewlett-Packard (HP)  (Read 546 times)

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Job Title: Technical Solutions Representative

Reference: 701686

Job Role: Services

Location: Abuja, Nigeria

Company: Hewlett-Packard (HP)

Description:

•   Provide 1st or 2nd level technical support (applications)

•   Working more independently and from a standard protocol to respond to customer issues.

•   Moderate judgment may be used to supplement the outlined process.

•   Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

•   Respond to service, product, technical, and customer-relations questions.

•   Proactively assist customers to avoid or reduce problem occurrence.

•   Participates in projects for process or quality improvements.

•   Work is reviewed periodically by Supervisor or Team Lead.

Education and Experience Required:

•   College or University degree in IT related discipline will  be highly appreciated

•   Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.

•   Knowledge and Skills:

•   Superior skills in both written and verbal communication

•   Experience in customer facing role either remote or face to face

•   Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming

•   Experience in SW Development and SW customization experience

•   Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)

•   Problem solving skills

•   Accuracy in data entry

•   Excellent fluency in language to be supported.

•   Experience in a phone based remote role, esupport, e-chat or similar

•   Familiarity with computer technology

•   Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

•   Understands internal processes and tools

How to Apply:

Please follow the steps below for further information and to submit your application:

1.   Visit this link: Search Jobs – HP

2.   Under “Job Number”, type the Reference Code.

3.    Then, click “Search for Jobs”.

Technical Solutions Representative Jobs




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