Author Topic: Manager - Account Delivery Jobs at Hewlett-Packard (HP)  (Read 517 times)


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Job Title: Manager – Account Delivery (Enterprise Services)

Reference: 680282

Job Role: Service

Location: Lagos, Nigeria

Company: Hewlett-Packard (HP)


• Develops and nurtures senior mgmt or executive-level relationships with the customer

• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction

• Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan

• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.

• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan

• Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls

• Ability to effectively and proactively manage risk for high to very high risk projects

• Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans

Education and Experience Required:

• First Level University Degree or equivalent combination of education and experience.

• 8 – 12 years relevant business experience

• Multi cultural and x-region experience desired

• Information Technology Information Library (ITIL)/Information Technology (IT) Service Management (ITSM) experience

Knowledge and Skills Required:

• Ability to build & manage strong customer relationship at the executive level

• Excellent influence & negotiation skill

• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations

• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan

• Applies appropriate knowledge and methods to resolve very complex business issues

• Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support

• Ability to proactively & effectively manage risk on high to very high risk projects

• Coaches & mentors experts & specialist Account Delivery Manager (ADM)/Deal Delivery Manager (DDM)s

• Develops & consistently applies Quality & Continuous Improvement Plans

• Ability to develop & present high impact message to executive level management

• Excellent communication skills: verbal, written & presentation with the capability to represent HP at external customer & industry events.

• Industry sector knowledge (finance, manufacturing, etc.)

• Crisis & conflict management

• In-depth knowledge of corporate, public, and legal policies as applicable for Outsourcing programs

• Ability to lead and coordinate large teams, often Worldwide (WW) and virtual

• Cultural sensitivity as works across multiple geographies

• Ability to negotiate within workgroups, customers and HP management

• People Management ability

Critical Competencies to Drive Business Results:

Strategy Operationalization & Implementation

Establishes and drives the operationalization and execution of HP’s business vision, strategy and direction

Business Execution & Performance Monitoring

Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

Program Tracking and Reporting

Continuously mines program data to assess overall contribution of program to business success

Cost and Budget Management

Establishes, tracks and enforces spending parameters to protect HP’s business assets, and ensure their effective engagement


Assesses and manages employee performance to ensure individual and group excellence

Outsourcing Methods/Processes

Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP’s strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces

Understands how services in area-of-responsibility fit within or interface with the sales of other solutions – HPS, other Global/General Business Unit (GBU)s, or HP’s partner strategies

HPS/BU Implementation

Understands the strategy and customer requirements involved in deploying software solutions

HPS/TS Solution Selling

Understands the key positioning messages for services and the resources available for effective selling

Change Management

Develops methods for supporting innovation and change across the organization

How to Apply:

Please follow the steps below for further information and to submit your application:

1.   Visit this link: Search Jobs – HP

2.   Under “Job Number”, type the Reference Code.

3.    Then, click “Search for Jobs”.

Manager - Account Delivery Jobs

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