Philips Consulting Nigeria Job for Head of Support Service

[naos]

JOB TITLE: HEAD SUPPORT SERVICE
JOB LOCATION: Lagos
RECRUITER: Philips Consulting Nigeria

JOB DESCRIPTION:

Schedule and supervise the activities of the Field Support Engineers and Technicians

Entrench effective policies and procedures that ensure Database/History documentation of all fault calls and resolution are logged in

Support Technicians and manage profitability of services through proper expense management and   tracking

Ensure good working relationship with team members and other unit coordinator.

Ensure resolution time to faults  and support benchmark and standard are maintained

Maintain close liaison with customers and attend meetings with or without implementation team with a view to providing good services

Administer and service maintenance contracts by ensuring that new service contracts are signed and existing contracts are renewed timely

Provides commentary on financial results and implications of operational processes and advises on corrective action to be taken

QUALIFICATION, SKILLS AND REQUIREMENT:

A degree in any relevant field is required

A minimum of 7 years relevant experience is required

Experience in Designing/Implementing Large Data Centre's is required

Should be familiar with redundant UPS Architecture and M&E Contracting

Should be able to work with HPAC Installations and AUTOCAD

Prior role at Management level will be an added advantage.

Must be ready to manage large operations spanning Nigeria and to offer Technical Support

CLICK HERE TO APPLY