Assistant Manager, Call Centre - Gates Project Job Vacancy in Nigeria at Society for Family Health (SFH)

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Job Title: Assistant Manager, Call Centre – Gates Project

Location: Gombe

Job Profile:

•   This position reports to the Gates Project Manager, the successful candidate will be responsible for developing and updating a data base of common complaints ailments of pregnancy, childbirth and that of the new born and proffer common solutions to these issues.

•   She will conduct spot-checks of linkages and referrals between the Community Health Workers and Emergency Transport Scheme volunteer drivers.

•   She will also conduct quality checks on messages provided to callers. In addition, she will lead the development of monitoring tools with Monitoring and Evaluation (M&E) Officers and ensure the collation of all monthly reports to be submitted to the Project Manager.

•   The success till candidate will participate in quarterly review meetings, conduct Call Centre meetings and send minutes to the Project Manager regularly.

Qualifications/Experience:

•   Minimum Academic/Professional Qualifications required for the position:

•   Must be a registered Nurse/Midwife. A degree in Nursing will be an added advantage.

•   Must possess minimum five (5) years experience in a health facility as a practicing Midwife.

•   Ability to speak and write fluently in Hausa and English language is very essential to this position.

•   Must possess excellent planning, team building and organizational skills.

•   Must be able to work with minimal supervision.

•   Must have cognate skills in computer appreciation.

•   Must possess a high level of integrity.

•   Must have good communication and excellent interpersonal skills.

•   Previous experience ill a call centre will be of added advantage.

Note:  FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY.

Deadline: 10th May, 2012.

Assistant Manager, Call Centre - Gates Project Job Vacancy in Nigeria