Author Topic: Systems Services Representative Job at IBM Nigeria  (Read 478 times)

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Systems Services Representative Job at IBM Nigeria
« on: Jun 16, 2012, 11:01 PM »
Job Title: Systems Services Representative

Job ID: GTS-0494748

Location: Lagos, Nigeria

Company: IBM Nigeria

Job description:

•   This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.

•   They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.

•   They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client’s IT operation.

•   They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.

•   They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).

•   When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.

•   They have a thorough understanding of, and are able to articulate, IBM’s technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Required:

•   High School Diploma/GED

•   At least 2 years experience in Apply Client Care Service Concept

•   At least 2 years experience in Apply System Fixes

•   At least 2 years experience in Manage Client Engagement

•   At least 2 years experience in Perform Hardware Maintenace

•   At least 2 years experience in Perform Product Conversion Plan

•   At least 2 years experience in Physical Installation

•   At least 2 years experience in Manage Inventory Management Application Consolidation Process

•   At least 2 years experience in Apply Basic Networking Concepts

•   English: Fluent

Preferred:

•   Engineering

•   At least 3 years experience in Apply Client Care Service Concept

•   At least 3 years experience in Apply System Fixes

•   At least 3 years experience in Manage Client Engagement

•   At least 3 years experience in Perform Hardware Maintenace

•   At least 3 years experience in Perform Product Conversion Plan

•   At least 3 years experience in Physical Installation

•   At least 3 years experience in Manage Inventory Management Application Consolidation Process

•   At least 3 years experience in Apply Basic Networking Concepts

If you are  passionate, creative, energetic and interested in working with the company, visit the link below to submit your application online.

Application Link: Job Application Portal

Systems Services Representative Job




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Systems Services Representative Job at IBM Nigeria
« on: Jun 16, 2012, 11:01 PM »