Regional Head of HR Service Delivery Job in Nigeria at Standard Chartered Bank Plc

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Job Title: Regional Head of HR Service Delivery, Africa (based Nigeria)

Job ID: 344029

Location: Nigeria

Company: Standard Chartered Bank Plc

Responsible for :

• Managing HR Operations in Africa

• Managing HR Operations in Africa

• Managing HR Risk Management for Africa

• Managing HR budget management & Financial reporting for Africa

• Relationship management with HRSSC to ensure effective Service Delivery

• This person should have the potential to grow into a role which manages Middle East and Pakistan along with Africa

Key Roles & Responsibilities:

•   HR Risk & Compliance Management

•   HR Service Delivery/Operations

•   Financial management

•   Team management

QUALIFICATIONS & SKILLS

Essential:

• Proven experience of Service Delivery with a successful track record of achievement.

• Able to deal with high volumes as well as more specialist queries, managing multiple inquiries at any time across a variety of disciplines

• Understanding and some experience of developing Service Delivery channels and managing multiple recruitment stakeholders to deliver on targets within budget.

• Consulting / diagnostic skills (e.g. probing to identify underlying needs, effective questioning to provoke broader thinking about requirements, capability gaps etc)

• Sound communication and influencing skills, enabling the role holder to network effectively, establish credibility quickly, build sustainable relationships, and relate to stakeholders.

• Ability to deal with conflict, and remain positive when under pressure

• Customer-focused approach

• Track record of working in a very organized way, multi-tasking, prioritising, managing data, and setting and achieving deadlines (both short and medium term)

• Experience of analysing management information and using this to identify and initiate improvements

• Knowledge of / exposure to relevant employment legislation (e.g. data protection)

Desirable:

• Proven track record as an effective manager of a small sized team, coaching, managing and engaging the team to deliver high performance

• Knowledge of HR databases (e.g. PeopleSoft)

• Experience in an international professional services / banking environment

• Proven experience in working in a complex matrix, with a broad base of cultures, dealing with demanding and fast-paced client groups

• Demonstrable knowledge of banking / divisions

How To Apply:

If you are interested in working with the organisation and your skills and capabilities match the job profile, submit your application now.

1. Visit: Job Application Portal

2. Enter the 'Job Title' as Keyword

3. Click on search

4. Then, click on the job title to read more information about the job and submit your application.

Regional Head of HR Service Delivery Job in Nigeria