Customer Service Operations MIS Supervisor Job at Unilever Nigeria Plc

[Jobrib]

Job Title: Customer Service Operations MIS Supervisor

Reference: 00267530

Ogranisation: Unilever Nigeria Plc

Job Level: Experienced/Mid-career

Area of interest: Supply Chain

Location: Oregun. Lagos

Country: Nigeria

Salary(per annum): 500K – 1M

Job Description:

•Weekly/daily generation of Customer replenishments and orders.

•Drive CCFOT (Customer Case Fill On Time); and Customer Stock position through effective analysis of DBR (Demand Based Replenishment) tool.

•Effective root cause analysis of service losses using standard CCFOT loss tree

•Data Management of Key Distributors(KD) information ex Ultra.

•Daily monitor and liaising with 3PL team and effective reconciliation and analysis of weekly service reports.

•Coordinate generation of weekly extracts and reports to generate Out Of Stock(OOS), Prove of Delivery(POD),Goods in Transit (GIT) and KD sales out report for Management Information

Further information on job:

•   Responsible for all MIS reporting activities in CSO.

•   Will be responsible for the weekly/daily order generation and management of customers orders

Minimum requirements: Minimum qualification is OND in any related field

Other Qualifications:

•   At least 3 years experience in data analysis and reporting

•   Working Knowledge of Customer Order Management and Sales operations.

•   Must be proficient in use of Microsoft office tools especially Ms excel

•   Good written & spoken English

•   Ability to work without close supervision

•   Analytical Thinking

•   Willingness to work overtime including weekends.

Valid till: 28 Aug 2012.

Customer Service Operations MIS Supervisor Job