Author Topic: Level-1 Value Added Service Application Support - Specialist Job at Mara Ison Technologies  (Read 374 times)

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Job Title: Value Added Service Application Support – Specialist (Level 1)

Location: Lagos, Nigeria

Organisation: Mara Ison Technologies (member of Mara Group of Companies)

Experience: 1-3 Years in providing Onsite / L1 support in Technical Assistance Center/Customer care for System admin, Network admin or equivalent.

Qualifications: Graduate/ BE / MCA or Equivalent

Desired Profile:

•   Telecom & Networking fundamentals, Unix Administration, Initial trouble shooting skills for applications/Interfaces /DBs , Vendor co-ordination skills.

•    Listens to others and asks appropriate questions to understand issues , Monitoring & Reporting , Carry out routine Ops activities & checklists.

•   Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat).

•   Understand process tables and how to stop and start processes.

•   Awareness of VAS Services , Call flows , GSM , SS7 , clustering fundamentals , Understanding of disk systems (such as Mirroring and RAID).

•   Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process.

•    Retain ownership of customer issues until resolved, escalated or accepted by another individual, Actively participates in team discussions and activities.

•   Display an enthusiasm and willingness to learn.

•   Work together with other with local technical groups in order to resolve customer issues effectively.

•   Excellent communication skills – Written & Oral.

Level-1 Value Added Service Application Support - Specialist Job