Author Topic: CCOD - Contact Centre Job at Huawei Technologies Co. Nig. Ltd.  (Read 577 times)

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Job Title: CCOD, Contact Centre

Location: Nigeria / Ghana

Organisation: Huawei Technologies Co. Nig. Ltd.

Requirements:

•   University Degree holder.

•   More than 3 years experience on resource and workforce management in contact center environment.

•   Previous management experience in large-sized outsource and mufti-lingual contact center operations is an added advantage.

•   Must have experience in work force planning involving forecasting and scheduling. Knowledge on operating Workforce Management Tool.

•   Excellent written and spoken English.

Responsibilities:

•   Perform quality assurance duties to facilitate all aspects of contact center operations achieve and exceed all KPI/SLA and customer satisfaction targets.

•   Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures.

•   Implement continuous improvement mechanism such as COPC, Six-Sigma…etc.

•   Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.

•   Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis

Deadline: 04 September, 2012.

CCOD - Contact Centre Job




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