Author Topic: Qualify Assurance Specialist - Contact Centre Job at Huawei Technologies Co. Nig. Ltd.  (Read 450 times)

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Job Title: Qualify Assurance Specialist, Contact Centre

Location: Nigeria / Ghana

Organisation: Huawei Technologies Co. Nig. Ltd.

Requirements:

•   University Degree holder.

•   More than 3 years experience in Contact Center Quality Assurance and Process improvement.

•   Must demonstrate good knowledge and experience in Quality Management and Process improvement in contact center operations

•   COPC certified and Six-Sigma Black Belt Achiever an advantage.

•   Excellent written and spoken English.

Responsibilities:

•   Perform quality assurance duties to facilitate all aspects of contact center operates achieve and exceed all KPI/SLA and customer satisfaction targets.

•   Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures.

•   Implement continuous improvement mechanism such as COPC, Six-Sigma…etc.

•   Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.

•   Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis.

General Requirements:

•   Experience in a Telecom Engineering Company. Telecoms Vendor or ICT is preferred and is of top-priority.

•   Bachelor Degree in Electrical, Computer Science or telecommunications Engineering or relevant Degree as applicable

•   Good Customer service orientation, communication skills, good team spirit and has ability to work independently

•   Should be ready to work under pressure in all kind of working condition.

•   Proficient in Microsoft office (word, excel and Power Point)

•   Applicants should be open to learning new skills and technology

•   Self-motivated, flexible, enthusiastic and fluent in English both oral and written

•   Must be ready for international project to the other African countries.

•   Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.

•   The successful applicant should be good at information gathering and analysis

Deadline: 04 September, 2012.

Qualify Assurance Specialist - Contact Centre Job