Personal Financial Consultant - Lagos Job at Standard Chartered Bank Plc

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Job Title: Personal Financial Consultant (PFC)

Job ID: 351430

Location: Ajose Adeogun Branch, Lagos Nigeria

Organisation: Standard Chartered Bank Plc

Sector: Banking and Finance

Job Description

• Managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency

Key Roles & Responsibilities

Roles and responsibilities:

To acquire , grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special focus on the analysis of their personal , financial as well as investment needs and objectives

• In consultation with GM wealth, determine monthly plans and implement sales and service process to achieve committed targets for incremental business from existing wealth customers.

• Provide truly professional customer service to achieve a high level of customer satisfaction and retention by :

- consistently adhering to local and international service standards – Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner. – Provide a high level of professionalism in conducting financial analysis and profiling with customers. – Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.

Qualifications & Skills:

Entry qualifications and skills:

•   A 2nd class degree minimum

•   Minimum of 5 years sales/service  experience

•   Strong sales/relationship Management skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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Personal Financial Consultant - Lagos Job