Author Topic: Head, IT Operations and Service Management Job in Nigeria at Stanbic IBTC Bank Plc  (Read 502 times)


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Job Title: Head, IT Operations & Service Management

Job ID: 9914

Locations: Lagos, Nigeria

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

Sector: Banking and Finance

•   Division: Group IT

•   Position Category: GEF IT

•   Regulatory Approval: Yes


• Ensure all IT services are measured and managed to achieve agreed targets

• Manage the SLA between IT and Business

• Provide leadership to Service Management & Test Management Teams


•   Ensures adherence to defined IT policies

•   Conduct and coordinate the yearly review of Business to IT SLA

•   Manage  the established Incident, Problem & Change mgmnt  processes & document them

•   Develop adequate MIS reporting from service desk database

•   Ensure that all the Banks IT services are performing at agreed SLA

•   Develop a proactive approach to IT support

•   Ensure strict compliance to IT ‘s Incident, Problem and Change management processes

•   Conduct regular customer service feedback survey

•   Identifying operational problems, solving them and/or coordinating the resolutions of problems

•   Develop a good relationship with Business Heads to ensure their expectations of IT are meet

•   Provide timely reports and feedback to management (formal and documented) on monthly basis

•   Drive the automation of IT service monitoring and reporting

•   Provide Test Management capabilities for BAU & project-related system implementations

•   Influence overall technology, driving system quality, and promoting practices to improve productivity and enable quality

•   Any other duties as may be assigned by Department Head.

Deadline: 04 October 2012.

Head, IT Operations and Service Management Job in Nigeria

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