ASC to Demonstrate Cloud Solutions for Workforce Optimization at CCW 2014

• Multi-tenanted Cloud-based offering for highest flexibility
• Analytics of Big Data for Enterprise-Wide and Targeted Decisions
• Hall 2, Booth A15; LiveCallCenter, TeleTalk Demoforum and Guided Tours

Hoesbach/Germany, February 11, 2014 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its neo Workforce Optimization (WFO) suite at CCW in Berlin, Germany, on February 18-20, 2014, Hall 2, Booth #A15.

CCW, Europe’s leading trade fair for customer service, communications and call centers, will host 250 national and international exhibitors in five halls for more than 7,500 specialists and industry colleagues. ASC will demonstrate real-time solutions for storage, analytics and evaluation of Big Data, all available via the Cloud to meet short-term, customized needs with the most up-to-date technology.

Marco Mueller, COO of ASC, said, “Our WFO solution shows how valuable information and decisive competitive advantages can be attained by structuring, managing and analyzing the flood of data in enterprise communications. Moreover, the flexibility of our solution allows for Cloud, on-premise or hybrid deployment so these services can be obtained on demand without up-front investment.”

ASC’s WFO solution, available in a multi-tenanted Cloud-based offering, provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh. A flexible tenant management lets the user easily add new departments, and a strict separation of department data fulfills internal security standards. Highly secure separation of customer-specific data is the basis for a true Cloud solution because it lets service providers create new markets for hosted/Cloud-based WFO solutions.

In addition to its booth, ASC will participate in the LiveCallCenter in Hall 5 to demonstrate the future working environment in action for a communications business; ASC will focus on quality monitoring capabilities.

The company will also participate in the TeleTalk Demoforum in Hall 2.1 where leading providers will address current issues. ASC will discuss quality and workforce management.

Finally, ASC will offer guided tours of the CCW event for visitors interested in learning more about quality management.

About ASC
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.

ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s clients are always one step ahead of the competition.

ASC also offers its entire suite as a Cloud solution. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.

With subsidiaries in the United Kingdom, France, Switzerland, the United States, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.

For more information, contact:
ASC telecom AG • Seibelstrasse 2 – 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, Manager PR & Communications
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310
E-mail: k.henkel@asc.de
Internet: www.asctelecom.com

Source: RealWire