Momentum accelerates with the release of its next-generation platform, purpose-built to accelerate growth and efficiency in banking by unifying two mission-critical domains: customer servicing and digital sales.
This launch marks the next phase of Backbase’s bold vision: putting bankers at the forefront of the AI revolution, fully equipped to drive sustainable, profitable growth.
Built
for
unified
sales
and
servicing
In
today’s
competitive
landscape,
banks
can
no
longer
afford
to
rely
on
passive
digital
channels
and
reactive
workflows.
Backbase’s
AI-powered
Banking
Platform
enables
banks
to:
-
Transform
customer
engagement
with
AI-powered
self-service
and
real-time
support
-
Hardwire
AI
into
daily
operations
to
maximize
employee
productivity
and
smarter
decision-making
-
Streamline
and
scale
sales
through
intelligent
activation
and
end-to-end
automation
-
Expand
revenue
with
AI-driven
up-
and
cross-sell
journeys
that
deepen
customer
relationships.
“Banks don’t need more pilots – they need outcomes,” said Jouk Pleiter, CEO & Founder of Backbase. “With our AI-powered Banking Platform, we’re going all-in on the AI opportunity and empower banks to boost productivity, automate intelligently, and unlock growth faster than ever.” Why now?
The industry is at a tipping point. While fintechs surge ahead, many banks are still trapped by legacy tech and fragmented data — unable to fully seize the AI opportunity. The last decade delivered basic digital channels. The next will be owned by banks that master AI-powered growth orchestration: acquiring, activating, expanding, and retaining customers at scale.
Powered by the Intelligence Fabric
At the heart of the platform is the Intelligence Fabric — a unified data foundation that turns behavioral signals, transactional data, and operational insights into real-time, actionable intelligence.
A breakthrough addition is Agentic AI: modular, intelligent agents purpose-built for banking. Operating safely within guardrails, these agents seamlessly embed into service and sales journeys—automating tasks, guiding next-best actions, and boosting productivity across the front and back office.
Trusted
and
secure
by
design
Built
on
a
trusted
AI
foundation,
the
platform
ensures
every
decision,
recommendation,
and
action
is
transparent,
secure,
and
auditable.
Agents
are
developed,
deployed,
and
governed
within
a
tightly
controlled
environment,
enabling
banks
to
confidently
scale
while
upholding
the
highest
standards
of
compliance,
risk,
and
operational
integrity.
Closing
the
talent
gap
with
the
AI
Factory
AI
adoption
demands
new
expertise
—
and
Backbase
delivers
it
through
the
AI
Factory:
an
embedded
delivery
model
designed
to
bridge
the
industry’s
AI
skills
gap.
By
integrating
Backbase’s
AI
experts
directly
into
their
teams,
banks
can
rapidly
co-create
high-impact
use
cases
and
turn
innovation
into
execution
with
speed
and
confidence.
“This
isn’t
proof-of-concept
AI.
This
is
a
packaged,
production-ready
operating
model
to
move
banks
from
experimentation
to
execution,
fast”
said
Jouk
Pleiter,
CEO
&
Founder
at
Backbase.
“AI
waits
for
no
bank.
It’s
not
a
wait-and-see
–
it’s
here,
and
it’s
rewriting
the
rules
of
the
industry.
The
time
to
act
is
now.”
Available
now
The
AI-powered
Banking
Platform
is
already
delivering
breakthrough
efficiency
and
unlocking
new
growth
for
early
adopters.
As
of
today,
it’s
officially
live
and
globally
available—ready
to
transform
how
banks
operate
at
scale.
https://www.backbase.com
https://www.linkedin.com/company/backbase/
Hashtag: #Backbase #digitalbanking #AIPoweredBanking #ArtificialIntelligence #retailbanking #omnichannelbanking #businessbanking #smebanking #corporatebanking
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