CSW 2025: CSCS Reaffirms Commitment to Excellence and Innovation

The Central Securities Clearing System (CSCS) Plc has reiterated its commitment to maintaining excellence and driving innovation in Nigeria’s capital market as it joined the global securities community to commemorate the 2025 Customer Service Week (CSW). The event, themed “Igniting Excellence Through Service,” provided an opportunity for the company to celebrate its clients, partners, and employees who continue to contribute to the growth and resilience of Nigeria’s financial market infrastructure.

CSCS, the sole licensed Central Securities Depository (CSD) in Nigeria, emphasized that customer satisfaction and operational efficiency remain at the core of its mission. During the celebration, the Managing Director and Chief Executive Officer, Mr. Haruna Jalo-Waziri, reaffirmed the organization’s dedication to providing world-class clearing, settlement, and depository services in line with global standards. He noted that CSCS’s long-standing commitment to customer-centric innovation has played a major role in enhancing trust and efficiency within Nigeria’s capital market ecosystem.

According to Jalo-Waziri, the company recognizes that excellent service delivery is the bedrock of its sustainability and growth. He explained that over the years, CSCS has made substantial investments in technology, people, and processes to ensure that its systems are robust, secure, and responsive to market dynamics. “Our customers remain our most valuable stakeholders. Everything we do—from digital transformation to process optimization—is designed to make their experience seamless, safe, and rewarding,” he stated.

He also highlighted that CSCS’s culture of continuous improvement is anchored on innovation, collaboration, and the empowerment of its workforce. The company, he said, sees its employees as the driving force behind its success and therefore prioritizes their professional development and engagement. The 2025 Customer Service Week, according to him, serves as both a celebration and a reminder of the vital role customer-facing teams play in strengthening market trust and reliability.

During the week-long event, CSCS organized various internal and external engagement activities, including employee recognition programs, customer appreciation outreach, and collaborative sessions with stakeholders. These activities were aimed at reinforcing teamwork, service excellence, and mutual respect across all levels of the organization. The company also used the opportunity to gather valuable feedback from its clients to further improve its services and solutions.

Staff members participated enthusiastically in themed events that reflected the spirit of innovation and service excellence. There were workshops and interactive sessions focused on improving service culture, digital transformation, and enhancing customer satisfaction. Employees were encouraged to share stories of how they had gone above and beyond to meet clients’ needs, fostering a culture of accountability and continuous improvement.

The Chief Customer Experience Officer of CSCS, Mrs. Funmi Olufemi, also reiterated the company’s unwavering focus on customer-centric operations. She noted that the evolving needs of stakeholders in today’s digital economy require agility and foresight. “Our clients expect more than basic service delivery—they expect proactive engagement, reliability, and innovation. At CSCS, we are committed to anticipating their needs and exceeding expectations through cutting-edge technology and a service-driven culture,” she said.

Industry analysts have commended CSCS for its role in strengthening Nigeria’s capital market infrastructure. They noted that the company’s continued investments in automation and digital platforms have significantly improved transaction efficiency, reduced settlement risks, and enhanced investor confidence. In recent years, CSCS has introduced several innovative solutions, including real-time transaction tracking, e-dividend services, and automated reconciliation systems, which have improved transparency and convenience for market participants.

CSCS’s celebration of the 2025 Customer Service Week also provided a platform to reflect on the company’s achievements over the years. Since its establishment in 1997, CSCS has evolved from a basic clearing and settlement institution into a technologically advanced and customer-focused financial market utility. Its transformation has positioned it as a key enabler of financial inclusion and market modernization in Nigeria and the broader West African region.

In addition to its operational achievements, CSCS continues to champion corporate social responsibility (CSR) initiatives that promote education, innovation, and sustainability. The company recently launched several community projects focused on digital literacy, youth empowerment, and environmental awareness, aligning with its vision of creating long-term value for both customers and society.

The Customer Service Week celebration also provided an avenue for the management to recognize outstanding employees who have demonstrated exceptional dedication to customer satisfaction and operational excellence. Awards were presented to various teams and individuals for their outstanding contributions to the company’s service delivery goals.

As the week came to a close, CSCS reaffirmed its resolve to remain the backbone of Nigeria’s capital market operations through continuous innovation, adherence to global best practices, and unwavering dedication to service excellence. Management assured stakeholders that the company would continue to adapt its services to meet the changing needs of the market, leveraging technology and data-driven insights to enhance value creation.

 

In conclusion, the 2025 Customer Service Week served as both a celebration of CSCS’s achievements and a renewed commitment to the future. The company’s leadership emphasized that excellence and innovation would remain central to its operations as it works toward deepening market trust, enhancing financial inclusion, and supporting Nigeria’s economic transformation. By combining technology, talent, and a customer-first philosophy, CSCS continues to set the benchmark for service delivery in the nation’s financial market infrastructure.