Mr. Chua’s career at MSIG Malaysia is marked by a series of remarkable achievements. Starting at the company when it was NZI Insurance as a Loss Control Surveyor, he progressively advanced through the ranks, occupying key leadership roles across various regions, including East Malaysia, Brunei Darussalam, and Peninsular Malaysia. During this period, he witnessed the company’s transformation, including experiencing two major mergers and four strategic acquisitions.
Beyond his corporate responsibilities, Mr Chua was instrumental in advocating for the advancement of the insurance industry in Malaysia and throughout ASEAN. He served in key roles with the General Insurance Association of Malaysia (PIAM), as industry representative of the Joint Committee on Climate Change (JC3), and with the ASEAN Insurance Council. He also held various board chairman and advisory roles across industry bodies. His journey reflects a legacy of strategic leadership and unwavering dedication to both the company and the insurance industry.
As the steward of one of the largest general insurance providers in the country, Mr Chua led MSIG Malaysia through significant milestones, including consistent growth in Gross Written Premium (GWP), underwriting results, and strong financial performance. He introduced innovative general insurance solutions tailored to the needs of today’s policyholders and pioneered digital transformation initiatives that enhanced customer experience and operational efficiency. Mr Chua was instrumental in establishing the insurer’s Data Analytics Department, leveraging consumer insights that enable the company to develop beneficial, win-win solutions for company, customers, and intermediaries, enabling the insurer and its partners to transition from tariff to risk-based pricing for both current and future products.
Under his leadership, MSIG Malaysia achieved 15 consecutive years of underwriting profitability, successfully navigated a key strategic partnership, and led the company through the detariffication of Motor and Property classes. The company also developed numerous innovative motor and fire products, with add-on products contributing to the company’s growth. This track record of sustained excellence and innovation has earned widespread industry recognition. Among the accolades received during Mr Chua’s tenure are the Asia Insurance Review’s General Insurance Company of the Year in 2015, and InsuranceAsia News’ Property and Casualty Insurer of the Year 2018 as well as multiple intragroup regional Innovation Awards and the PTV-Mini PA (microinsurance for B40).
Expressing his gratitude, Mr Chua stated, “It has been an incredible journey, and I am immensely thankful to our Head Office in Japan, MSIG Malaysia’s board members, senior leadership team and employees, as well as our partners, and our customers for their trust and support over these 42 years. I’m filled with gratitude, pride, and a deep sense of fulfilment as I transition to a senior advisory role. I leave confident that MSIG Malaysia will continue to thrive and grow under Ms. Ang’s capable leadership.”
Following Mr Chua’s retirement, MSIG Malaysia is pleased to announce the appointment of Ms. Ang Yien Chia as the new Chief Executive Officer, effective 3 July 2025. Ms. Ang brings extensive experience and a proven track record in the insurance sector, having served MSIG Malaysia for 29 years in various strategic roles across East and Peninsular Malaysia. Over the past eight years, she has been a key member of the Senior Management Team, where her leadership and strategic insights have played a vital role in shaping the company’s direction and fostering growth across multiple distribution channels, including Agency, Bancassurance, Broking, Direct Corporate and Affinity Partnerships.
Ms. Ang stated, “I am honoured to take on this role, building on the strong foundation laid by Mr Chua over the past four decades. My focus will be on driving continued innovation, enhancing customer satisfaction, and further strengthening MSIG Malaysia’s market position while preserving the culture of excellence and teamwork that has made us successful.”
To ensure a smooth transition, Mr Chua will continue to serve in a senior advisory capacity, helping to maintain continuity across strategic initiatives and key stakeholder relationships.
MSIG Malaysia expresses its deepest appreciation to Mr Chua for his exceptional leadership, vision, and dedication, and extends its best wishes as he transitions to his advisory role.
-END-
Frequently Asked Questions (FAQ)
1.
Why
is
Mr
Chua
retiring
from
his
role
as
CEO
of
MSIG
Insurance
(Malaysia)
Bhd?
Mr
Chua
is
retiring
after
an
illustrious
42-year
career
in
the
insurance
industry,
including
15
years
as
the
CEO
of
MSIG
Malaysia.
His
retirement
is
part
of
a
planned
leadership
transition,
though
he
will
continue
to
contribute
as
a
senior
business
advisor.
2.
Who
will
succeed
Mr
Chua
as
the
new
CEO
of
MSIG
Malaysia?
Ms.
Ang
Yien
Chia
will
succeed
Mr
Chua
as
the
new
CEO
of
MSIG
Malaysia,
effective
3
July
2025.
3.
What
are
the
key
achievements
of
Mr
Chua’s
tenure
at
MSIG
Malaysia?
Mr
Chua
led
MSIG
Malaysia
to
become
one
of
the
leading
general
insurers
with
consistent
growth
in
Gross
Written
Premium
(GWP),
underwriting
results,
and
strong
financial
performance
for
15
consecutive
years.
He
successfully
navigated
a
key
strategic
partnership,
led
the
company
through
the
detariffication
of
Motor
and
Property
classes,
and
established
the
Data
Analytics
Department.
Under
his
leadership,
the
company
introduced
numerous
innovative
motor
and
fire
products,
with
add-on
products
contributing
significantly
to
the
company’s
GWP
growth.
4.
What
will
Mr
Chua
do
after
his
retirement?
Mr
Chua
will
transition
to
a
senior
business
advisor
role,
sharing
insights
and
advice
to
support
a
smooth
leadership
transition
while
minimising
risks
often
associated
with
leadership
changes.
He
remains
committed
to
MSIG
Malaysia
and
will
focus
on
ensuring
continuity
and
supporting
the
new
CEO.
5.
Who
is
the
new
CEO
of
MSIG
Malaysia,
and
what
is
their
background?
Ms.
Ang
Yien
Chia
is
a
homegrown
talent
with
over
29
years
of
experience
in
the
general
insurance
sector
at
MSIG
Malaysia.
She
has
built
a
strong
strategic
foundation
through
her
involvement
in
several
branch
operations
across
East
and
Peninsular
Malaysia,
consistently
driving
excellence
in
business
development,
claims,
and
underwriting
management.
Over
the
past
eight
years,
she
has
been
a
key
member
of
the
Senior
Management
Team,
recognised
for
her
ability
to
lead
through
change
and
strategic
foresight.
6.
How
will
this
leadership
transition
impact
MSIG
Malaysia’s
customers
and
partners?
MSIG
Malaysia
remains
committed
to
maintaining
its
high
standards
of
customer
service,
innovation,
and
financial
strength.
The
leadership
transition
is
designed
to
be
smooth,
with
Mr
Chua’s
continued
involvement
as
senior
advisor
ensuring
no
disruption
to
customers
or
partners.
Ms.
Ang’s
29-year
tenure
with
the
company
ensures
deep
understanding
of
all
stakeholder
relationships.
7.
Can
we
speak
with
Mr
Chua
or
the
new
CEO
for
an
interview?
Media
interview
requests
can
be
directed
to
Yee
Feng
Lim
(+603
2039
0908
|
yeefeng_lim@my.msig-asia.com)
or
Vinsant
Huang
(+604
2190
882
|
vinsant_huang@my.msig-asia.com).
Hashtag: #MSIGMalaysia
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