Rex Insurance Limited has unveiled new digital platforms designed to make the purchase and renewal of traditional third‑party motor insurance faster, more transparent, and more convenient for motorists across Nigeria. These digital tools reinforce the company’s longstanding emphasis on customer-centric innovation and regulatory compliance, aligning with its broader transition into a digitally enabled insurance provider.
Under the new setup, motorists can now apply for third‑party motor insurance entirely online through Rex’s revamped website or dedicated mobile application. The platforms include real-time policy issuance, instant payment processing, and integration with national verification systems—ensuring that a valid policy can be confirmed and verified instantly via the Nigerian Insurance Industry Portal (NIIP). This feature enables easy compliance with the February 2025 directive by the Nigeria Police Force, which mandates valid third‑party coverage for all drivers.
During the launch, Rex’s Managing Director, Ebelechukwu Nwachukwu, emphasized the importance of simplifying insurance access for both vehicle owners and beneficiaries. She highlighted that the mobile app, available for download on both Apple and Google platforms, allows users to purchase, pay for, and manage their policies anytime from any location—effectively removing barriers posed by in-person visits.
The online application process guides users through premium calculation, KYC checks, and policy documentation in real time. Once completed, the system immediately issues digital policies with full verification capability, enabling law enforcement or regulators to quickly confirm the legitimacy of coverage through NIIP. Claimants and third parties can also validate policy status online, promoting transparency and reducing the risk of fraud.
Rex’s digital initiative emerges concurrently with the broader “Get It, Use It, It Works” campaign launched by the National Insurance Commission (NAICOM), the Nigerian Insurers Association (NIA), and industry partners to boost awareness and compliance with third‑party motor insurance mandates. As chairperson of the Insurers Committee’s communication sub‑committee, Nwachukwu reiterated Rex’s support for the campaign’s goal to educate drivers and simplify policy purchase channels. The campaign features multilingual radio jingles, print media, billboards, and social media outreach across major cities including Lagos, Abuja, and Port Harcourt.
Industry observers believe the launch positions Rex well in the emerging retail insurance space. With millions of vehicle owners now subject to verification during checkpoints, digital platforms help close gaps in enforcement, reduce middle‑man dependence, and ensure real-time, verifiable compliance. Policy quoting, issuance, and verification speed—once seen as cumbersome—are being dramatically reduced.
Behind the scenes, Rex’s digital transformation is supported by its recent rebranding from Royal Exchange General Insurance Company (REGIC) to Rex Insurance. This rebrand accompanied the commissioning of its new head office in Victoria Island, Lagos, and a broader shift toward tech-enabled services—capitalizing on investments from entities like BlueOrchard’s InsuResilience Fund and AfricInvest’s Financial Inclusion Vehicle. The CEO noted that digitalisation has already improved turnaround times, claims processing, and customer responsiveness.
The new tools also enhance operational efficiency for agents and brokers, who can now issue quotes and issue policies on mobile devices, track renewals, and follow up on claims via integrated dashboards. For policyholders, the capability to verify coverage online via NIIP or the ASKNIID portal significantly reduces risks associated with forged or expired documents.
Beyond business benefits, regulators have welcomed the development as an enabler of compliance culture. By making it easier for motorists to purchase legitimate policies, the platforms strengthen enforcement mechanisms and reduce incidents of uninsured driving. The convenience may also boost uptake, especially among demographics that previously viewed insurance as inaccessible or complex.
Some challenges remain. Providers must ensure platform stability under peak demand, maintain data privacy standards, and provide support for users less familiar with mobile or internet tools. However, Rex has indicated plans to provide multilingual app support, chatbot assistance, and digital literacy guides to accommodate broader user segments.
Experts predict that, if successfully adopted at scale, such digital platforms can significantly increase insurance penetration in Nigeria—currently estimated at a low 0.5%. By lowering friction in mandatory products like third‑party motor insurance, insurers can build consumer trust and drive deeper adoption of other insurance lines.
The introduction of Rex’s digital motor insurance platforms marks a significant milestone in the Nigerian insurance industry’s digital transformation journey. With real-time verification, mobile accessibility, and seamless onboarding, the tools promise to ease compliance for drivers while reinforcing the credibility of regulated coverage. For Rex, the move reaffirms its identity as a digitally forward, customer-first insurance provider poised to lead Nigeria’s retail insurance market into the future.
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