With
a
maturity
score
of
66.35,
APAC
stands
as
the
global
leader
in
workplace
digital
transformation
About
76%
of
APAC
respondents
fall
into
advanced
maturity
levels
(Level
3
and
above),
indicating
widespread
adoption
of
sophisticated
tools
and
processes
that
drive
workplace
effectiveness
and
efficiency.
Based
on
the
survey
finding,
APAC
as
a
region
is
expected
to
reach
an
optimized
maturity
state
in
the
next
10
years,
with
continued
investment
in
the
digital
workplace.
The workplace digital transformation (DX) maturity model was built based on workplace indicators (digital tools and processes) and employee performance indicators (productivity, collaboration, and security preparedness). This model divided progress into four levels: Informal operations (minimal or ad-hoc usage of tools and processes), Standardization (standard of tools and workflows), Structured operations (advanced integration across departments), and Optimization (continuous improvement of tools and processes). Besides these indicators, the survey also measured employee experience, impact of change on the workplace, and adoption of digital tools (AI, analytics, etc).
“APAC continues to lead in digital transformation, with businesses rapidly adopting collaboration tools, security protocols, and AI-driven solutions. Our research highlights that organizations in this region are not only embracing modern workplace technologies but also integrating them more effectively to enhance productivity and security. We see this adoption in the strong growth trends in our products as well, with Zoho Workplace customers increasing by more than 15% in the region in 2024. Vietnam leads in growth with more than 40% increase in customers for Zoho Workplace. As businesses evolve, a strong foundation in workplace maturity will be key to driving long-term success,” says, Gibu Mathew, VP and GM of Zoho APAC.
Key Trends in Productivity and Collaboration in the APAC Workplace
APAC businesses surveyed rank high in the performance indicators for productivity and average for collaboration. Organizations replace Workplace tools to streamline processes and enhance efficiency. Productivity tools are often adopted at a team level, while collaboration and security tools are deployed organization-wide. Some key trend observations from the study:
1.
Cross-Team
Collaboration
&
Request
Management
APAC
leads
in
internal
request
management
adoption
(56%)
and
team
chat
tools
for
low-volume
collaboration
(72%).
However,
30%
report
that
inefficient
request
handling
affects
workplace
efficiency.
2.
Channels
of
Announcements
&
Social
Intranet
Adoption
APAC
outpaces
global
adoption
of
social
intranet
tools
(27%
vs.
<20%),
reinforcing
its
focus
on
centralized
communication.
Organization-wide
email
remains
the
primary
announcement
channel,
with
strong
adoption
in
technology
(41%)
and
enterprise
(40%)
sectors.
3.
Document
Collaboration
&
Feedback
Mechanisms
Only
32%
of
APAC
respondents
use
structured
document
collaboration,
though
70%
agree
direct
feedback
boosts
productivity.
Large
enterprises
(54%)
favor
document-based
feedback,
while
development
teams
(40%)
and
leadership
(33%)
prefer
interactive
discussions
via
team
chat.
Key Trends in Security Tools & Protocols
APAC leads in security performance and workplace tool adoption, driven by a strong awareness of evolving cybersecurity challenges. The study highlights key trends shaping the region’s security landscape:
1.
Security
Adoption
&
Compliance
in
APAC
APAC
leads
in
cybersecurity
training
(44%)
and
advanced
authentication
(40%),
surpassing
the
global
average
(<35%).
Secure
remote
work
guidelines
see
strong
adoption
(49%
in
education,
46%
in
large
organizations),
but
incident
reporting
remains
low
at
20%.
2.
Handling
Suspicious
Emails
&
Threat
Detection
Less
than
10%
of
APAC
workplaces
use
advanced
security
alerts
for
suspicious
emails.
Government
and
large
enterprises
(48%)
show
the
highest
adherence
to
reporting
protocols.
3.
Shared
Account
&
Credential
Management
40%
of
APAC
respondents
use
password
management
tools,
but
30%
still
rely
on
insecure
methods
like
Excel.
Role-based
access
is
strongest
in
government
(56%)
and
large
enterprises
(49%),
reinforcing
security
controls.
AI Adoption in the Workplace
APAC is at the forefront of AI adoption, with AI-enhanced search and knowledge retrieval with an average of 54% of respondents reaching adoption—significantly higher than other regions. AI-powered communication tools also see strong uptake (50%), particularly in technology (56%) and retail (56%). Predictive analytics (40%) and workflow automation (43%) are also widely adopted, reinforcing APAC’s digital transformation leadership.
Workplace Experience & Change Management
APAC’s workplace experience is closely tied to digital transformation, with organizations that modernize their tools reporting higher maturity scores and improved employee sentiment. The study explores key trends in workplace maturity, tool upgrades, and their impact on employee experience:
1.
Workplace
Maturity
&
Employee
Experience
The
study
indicates
a
strong
correlation
between
workplace
tool
maturity
and
employee
experience.
APAC
organizations
that
have
undergone
a
complete
overhaul
of
workplace
tools
report
a
68.2%
maturity
score
and
a
57.8%
positive
workplace
experience—outpacing
organizations
with
no
major
tool
changes.
2.
Tool
Upgrades
&
Digital
Transformation
Impact
Organizations
that
implemented
major
tool
replacements,
such
as
ERP
and
CRM,
achieved
a
67.0%
maturity
score,
with
39.7%
of
employees
reporting
a
positive
experience.
However,
specialized
tool
replacements,
like
project
management
software,
see
lower
satisfaction
rates
(34.5%),
reflecting
challenges
in
tool
migration
and
workflow
disruptions.
The way forward for reaching peak workplace DX maturity
APAC continues to lead in digital transformation by integrating collaboration tools, security protocols, and AI solutions to improve workplace efficiency and employee experiences. While challenges remain, particularly in document collaboration and security incident reporting, the region is well on track to reach an optimized digital maturity state in the next 10 years. To reach maturity, organizations have to transition and implement advanced platforms in their workplace and focus on process optimization across all departments within the organization. Such an organic transition can range from USD $500-1000 / year over the next 10 years.
For the complete global findings of the study, click here. The detailed methodology can be read here.
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https://www.linkedin.com/company/zohoapac
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