Aspect Software Honored as Recipient of the 2014 Microsoft Health Users Group Innovation Awards

PHOENIX, AZ–(Marketwired – Feb 24, 2014) –

• Selected for its innovation in infrastructure optimization in the deployment of Microsoft Dynamics CRM at the Cincinnati Children’s Hospital Medical Center
• Using Microsoft Dynamics CRM, Aspect Deployed the Center’s Intellectual Property Monetization Framework solution, designed to track campaigns, activities and patient communications

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced it has been named a recipient of Microsoft Corp.’s 2014 Health Users Group Innovation Awards. Aspect was selected for its innovation in infrastructure optimization in the deployment of Microsoft Dynamics CRM at the Cincinnati Children’s Hospital Medical Center (CCHMC).

The awards, which were announced at the 2014 HIMSS Annual Conference and Exhibition in Orlando, Fla., recognize health organizations and their technology solution partners for using Microsoft devices and services in innovative ways that help enhance the quality of patient care, improve clinician productivity and electronic medical record (EMR) optimization, and streamline clinical and business processes.

“We are honored to receive the Microsoft Health Users Group Innovation Award. Aspect’s strategic vision and support during our Microsoft Dynamics CRM installation helped us fully realize the potential of the CRM software,” says Michael Pistone, Marketing Manager for Cincinnati Children’s Center for Technology Commercialization. “Today we have the technological infrastructure to identify and reach industry partners that are capable of advancing the innovations discovered at Cincinnati Children’s. Through better outreach and communications, new healthcare solutions like these have the potential to save lives and affect outcomes for pediatric patients around the world.”

Cincinnati Children’s Center for Technology Commercialization protects and markets Cincinnati Children’s intellectual property and plays a key role in facilitating technology deployments that improve clinical care for children. A CRM database, The Intellectual Property Monetization Framework solution, using Microsoft Dynamics CRM was designed to track information and awareness campaigns and communications and report on the effectiveness of the communications to the market.

“I’m very pleased and excited to see the vision of the CCHMC team recognized with the Microsoft Health Users Group Innovation award. We’re honored that they put their trust in Aspect’s consultants and recognized the versatility of the Microsoft Dynamics CRM platform,” says Manish Chandak, Vice President Professional Services at Aspect. “Aspect is now able to market the CCHMC solution to other healthcare providers that share similar aspirations of monetizing their research investments.”

Recipients of the Microsoft Health Users Group Innovation Awards will be highlighted on the Microsoft website at http://www.microsoft.com/health/ww/solutions/Pages/hug-index.aspx and on the Microsoft in Health blog at http://www.microsoft.com/health/ww/blog/Pages/index.aspx.

About Cincinnati Children’s
Cincinnati Children’s Hospital Medical Center ranks third in the nation among all Honor Roll hospitals in U.S. News and World Report’s 2013 Best Children’s Hospitals ranking. It is ranked #1 for cancer and in the top 10 for nine of 10 pediatric specialties. Cincinnati Children’s, a non-profit organization, is one of the top three recipients of pediatric research grants from the National Institutes of Health, and a research and teaching affiliate of the University of Cincinnati College of Medicine. The medical center is internationally recognized for improving child health and transforming delivery of care through fully integrated, globally recognized research, education and innovation. Additional information can be found at www.cincinnatichildrens.org. Connect on the Cincinnati Children’s blog, via Facebook and on Twitter.

About Aspect
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.